| October 5 2023, 2:00 PM to 3:00 PM | Practical Strategies for Collecting and Incorporating Client Feedback Data Cost: Free Registration: Webinar Registration - Zoom "What will this webinar cover? Refugee service providers know that collecting and using client feedback data is essential to strong program design and implementation. However, it can be difficult to do effectively, particularly with limited resources. This webinar will focus on practical ways to collect client feedback data and use it to improve services. In addition to traditional feedback collection approaches such as surveys and needs assessment, participants will learn about two-way communication strategies that can enable clients to have influence over programs and decisions that impact their lives. Participants will gain an understanding of how to set up client advisory councils, working groups, and focus groups. Finally, the webinar will discuss strategies to close the client feedback loop by sharing with clients how their feedback was used. By the end of the session, attendees will be better equipped to choose strategies that are applicable to their context for effective client engagement. Is this webinar for me? This webinar is geared toward service providers who are interested in growing their understanding of collecting and incorporating client feedback and/or whose roles may involve program design, monitoring and evaluation, or client engagement. Why should I participate? After attending this 60-minute webinar, you will be able to:
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