Healthcare Excellence Canada (HEC) works with partners to spread innovation, build capability and catalyze policy change so that everyone in Canada has safe and high-quality healthcare. Through collaborations with patients, caregivers and people working in healthcare, we turn proven innovations into lasting improvements in all dimensions of healthcare excellence.
If you would like to contribute to the safe and high-quality healthcare of Canadians, apply to the position below and join HEC!
Term: Permanent, Full-time
Reports to: Director, Patient Safety, Equity, & Engagement
Salary Range: $49,233 – $61,541 – $73,849 (Typical hiring range: $52,000 - $60,000)
Location: We are a pan-Canadian healthcare organization and welcome candidates from across Canada. Our head office is located in Ottawa, Ontario and we welcome flexible work options such as permanent/fully remote, hybrid, flexible work hours, and compressed work weeks.
Deadline to apply: September 30, 2024 at 11:59pm ET
How to apply: https://hecesc.bamboohr.com/jobs/
Patient Safety, Equity & Engagement (Permanent Full-Time): The Patient Safety, Equity, and Engagement team (PSEE) is a collaborative team that aims to embed foundational and interrelated elements of patient safety, equity, and engagement into the work across Healthcare Excellence Canada (HEC) and to support capacity building in health systems across Canada. Working together with patients, caregivers, and communities, health providers and leaders, and other system partners, the PSEE team builds our work from ‘rethinking patient safety’, co-development of a Health Equity Framework, and guidance through a co-design process to embed consistent and meaningful engagement practices at HEC. We aim to build capacity across the health system related to safety, equity, and engagement through both internal and external opportunities, including the equity, diversity, and inclusion virtual learning exchange, and the development of resources and tools that will support meaningful engagement of people with lived and living experience. As a Program Coordinator on the PSEE team, you bring strength to the team with your organizational and administrative skills, your attention to detail, and your ability to build relationships and communicate with partners. The Program Coordinator should have a desire to work collaboratively within the PSEE team and contribute to the work that enhances patient safety, equity, and engagement in work across HEC.
The Program Coordinator holds three main areas of responsibility:
- Provides a high level of administrative support to the Director/Senior Program Lead as well as to their respective team;
- Manages and coordinates events and projects in the program area, including online programming and meetings that facilitate evidence-informed innovation in healthcare organizations and that link healthcare leaders who are central to HEC’s strategic priorities; and
- Provides general program support and coordination to the team including preparation of briefing materials to support planning and program development.
Your core responsibilities include:
- Maintains Director/Senior Program Lead meeting schedules, project deadlines, etc.
- Establishes, maintains, and grows relationships with HEC team members and external partners, especially those with lived experience and members the HEC Patient Partner Network.
- Reconciles all travel authorization forms, expense claims and credit card payments regularly and keep a continuously updated expense report as required.
- Coordinates internal and external meetings, speaking engagements and conference attendance, and travel arrangements, prepare presentations and speeches and screen incoming calls, emails and correspondence and respond independently when possible.
- Takes minutes at a very fast pace, for email, letters, proposals, meetings, and events, including documenting action items for follow-up.
- Manages, oversees, and communicates externally with vendors to coordinate events, such as online programming and meetings. This includes organizing workshop planning and debrief meetings.
- Schedules and attends virtual meetings via Microsoft Teams or Zoom. Provides basic support and troubleshooting to invitees/ participants such as challenges accessing virtual meetings, resolving audio/ video difficulties, sharing screens, and managing meeting roles and permissions.
- Coordinates projects and tasks related to program development, program evaluation, committees, and similar initiatives, including identify upcoming project milestones and ensuring deadlines are met.
- Provides information to inform and support project and event budget developments, tracks project budgets, and ensures budget reconciliation.
- Coordinates activities related to communication and promotion initiatives.
- Updates and maintains contact management systems and other databases with relevant and appropriate program area contacts.
- Manages program files and documents, program activities and timelines.
For complete details, please see the Job Description (PDF 189KB).
Education and experience you will need to have:
- College diploma in office administration, business administration, or a related field is required.
- Minimum of two (2) years progressive experience in a fast-paced environment is required, preferably in healthcare or a not-for-profit organization.
- Bilingual in French and English is preferred (English communication skills at Advanced “C” level required).
- Advanced computer software skills in Microsoft Office suite and virtual environment are required.
- Demonstrated ability working in health and healthcare, particularly quality improvement, or patient safety is preferred.
You will be a great fit for this role if you have:
- Highly developed interpersonal and problem-solving skills.
- Excellent project management skills including the ability to plan and the ability to collaborate with other teams and across the organization.
- Excellent oral and written communication skills.
- Demonstrated time management skills. Well organized and attentive to detail.
- Professional tact and diplomacy and confidentiality required.
- Ability to work well in a dynamic and highly motivated team.
What HEC can offer You:
- Competitive salary with a bilingual bonus (if applicable)
- Full access to our comprehensive benefits package on the 1st day of employment
- Flexible work options including onsite, hybrid, or fully remote and flexible hours of work
- Holiday break closure in December between Christmas Day and New Year’s Day
- Generous vacation and personal leave plans
- A defined benefit pension plan with the CAAT Pension Plan
- Employee and Family Assistance Programs
- Fitness and Wellness Allowance
- Remote Work/Parking Allowance
- Paid professional association fees
- Educational and development opportunities
- On site (Ottawa) gym and complimentary coffee/tea
- Social activities
